helpers helpout.com/2 NOV 29, 2013

COMMUNICATING WITH CUSTOMERS BEFORE AND AFTER HELPOUTS Tips Past Helpouts ☑ Google Forms 490 Boomerang for Gmail, etc. > Hi-res images! More at helpers http://helpout.com/tips Google ads? Let's not wait for Google to do this for us. Invest in your own audience Awareness Great way to promote, though allergy to • Hangouts (on air)? Al Navas Sacha Chua Debbie L. As soon as Notes by Sacha Chúa Send messages (through Helpouts) before prepare, set expectations after: follow up, upsell Holiday: Seasonal ✓ Helpouts ↑? prediction you care they book Hi, ! Only 30 min, topics to cover New ☑ Some people don't need • D Overtime × Session ✓ Per minute (watch out for Has to be Gmail Tabs Gmail Respond to Schedule requests but do not quote they care -topics/Filters x ☑Upselling? -$$ Retention? Cancel Curious? Low-cost No response help/no longer need help... Be tactful multiple sessions) Set expectations early plugin What is really important to Cover in the last 10 minutes? ask! say nicely Bringing people in 30 min "test drive" I hour $$ safest: Helpout AdWords LinkedIn Goffer! Good for unique Services ☑ Seems OK, but has to be same account Consulting